Getting Started with Zoho Mail

Last updated on May 28, 2025

Getting Started with Your Zoho Mail Account – Access, Setup & Support

Welcome to your new business email powered by Zoho Mail. This help guide covers everything you need to know to get started, login, configure access, and understand what features are included based on your plan.

1. Your Account Details

You should have received the following from your administrator:

• Email Address: yourname@yourdomain.com
• Temporary Password: A system-generated password
• Login URL: Zoho Mail Login – Sign in to your Zoho Mail account

2. First-Time Login Instructions

1. Visit Zoho Mail Login – Sign in to your Zoho Mail account
2. Enter your email and the temporary password provided
3. You will be prompted to set a new secure password
4. Optional: Enable Two-Factor Authentication (2FA) for extra protection

3. Accessing Your Email

Web Access (All Plans)

You can always access your email via Zoho Webmail:

👉 Zoho Mail Login – Sign in to your Zoho Mail account

Mobile App Access

Download the Zoho Mail app from:

• Google Play Store
• Apple App Store

Log in using your full email and the password you set.

4. Important: Desktop Access Limitation (Free Plan)

If your Zoho account is on the Free Plan:

• You cannot connect to Outlook, Thunderbird, Apple Mail, etc.
• IMAP/POP/Exchange access is disabled for free users

If you require email access via external applications like Outlook or Apple Mail, please speak to your admin about upgrading to a Zoho Mail paid plan.

5. IMAP Settings (For Paid Users Only)

If you are on a paid Zoho Mail plan, use the following settings:

Incoming Server Settings (Paid Organization users with a domain-based email address, you@yourdomain.com):

Incoming Server Name: imappro.zoho.in
Port: 993
Require SSL: Yes  
Username: you@yourdomain.com 

Outgoing Server Settings: (Personal users with an email address, username@zohomail.com and Free Organization users):

Outgoing Server Name: smtp.zoho.in
Port: 465 with SSL or
Port: 587 with TLS
Require Authentication: Yes

Outgoing Server Settings (Paid Organization users with a domain-based email address, you@yourdomain.com):

Outgoing Server Name: smtppro.zoho.in
Port: 465 with SSL or
Port: 587 with TLS
Require Authentication: Yes

6. Support & Troubleshooting

If you have questions or need help, please contact your system administrator or IT team at:

📧 support@yourdomain.com

Or visit the Zoho Mail Help Center for more assistance.

We’re Here to Help

Your new email account is secure, reliable, and supported by Zoho’s robust cloud infrastructure. Use it confidently for all your business communications.